Develop, configure, and implement baseline and custom ServiceNow applications and enhancements for federal clients. Responsibilities include scripting Business Rules, Script Includes, Client Scripts, ACLs, and Workflow Activities; advising teams on platform best practices; translating business requirements into technical solutions; supporting application rollouts; troubleshooting performance issues; and maintaining platform stability across multiple instances and domains using Agile/Scrum.

Own full-stack modernization delivery for federal mission systems by analyzing legacy workflows, designing scalable applications, developing Java backend services and React front ends, building REST APIs and integrations, and supporting the full software development lifecycle. Troubleshoot across application, integration, and data layers; collaborate with stakeholders; participate in code reviews; and translate ambiguous operational requirements into modern platform-based solutions using Palantir.

Lead requirements gathering, process design, workshops, gap analysis, user-story development, and backlog quality for federal ServiceNow implementations. Collaborate with Agile teams and architects, define standardized processes, mentor junior staff, conduct design and test reviews, support UAT, and create process maps, SOPs, user guides, and training materials. Ensure solutions meet federal standards, including Section 508, FISMA, and NIST controls.