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Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

The role involves managing the full sales cycle for LangChain's products, building relationships with enterprise customers, providing support for adoption, and collaborating with internal teams to shape go-to-market strategies.

The Solutions Architect will design and optimize AI infrastructure and agent systems, ensuring high availability and performance for enterprise customers. Responsibilities include infrastructure engineering, agent application development, and customer engagement.

Lead account-based marketing for Strategic accounts: define ICPs, build 1:1 and 1:few omni-channel campaigns, align with sales, run events, measure pipeline and ROI, and influence cross-functional priorities to accelerate high-value pipeline.

Own and govern the end-to-end marketing tech stack and campaign operations: roadmap, integrations, tracking, tag management, data flows, and reporting. Build AI-powered automations and operational tooling, ensure data hygiene, and support ABM and PLG initiatives through signal and workflow design.