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The Customer Growth Manager will manage customer lifecycle, drive adoption and retention, identify churn risks, and pursue expansion opportunities while collaborating with various teams.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

The role involves managing the full sales cycle for LangChain's products, building relationships with enterprise customers, providing support for adoption, and collaborating with internal teams to shape go-to-market strategies.

Own and govern the end-to-end marketing tech stack and campaign operations: roadmap, integrations, tracking, tag management, data flows, and reporting. Build AI-powered automations and operational tooling, ensure data hygiene, and support ABM and PLG initiatives through signal and workflow design.