Lead and manage the Workforce Management team for 24/7 US and Mexico crisis channels. Oversee forecasting, capacity planning, dynamic scheduling, intraday management, and tactical WFM process improvements. Partner with operations leadership for scenario planning, performance analysis, and staffing strategies to ensure service level adherence and seamless crisis support.

Manage and grow a portfolio of corporate partnerships with Fortune 500 companies to secure and steward funding, execute cause marketing, track deliverables and impact, create proposals, and coordinate cross-functional teams to meet fundraising goals.

Senior executive leading People strategy for a national, remote nonprofit. Build scalable HR infrastructure, lead People team, manage labor relations with a union, embed DEIB across the employee lifecycle, restore HR operations (payroll, rewards, leave), and partner with executive leaders to drive organizational change and workforce planning. Occasional travel required.