Designs and governs scalable Salesforce and Certinia enterprise architectures, including data models, automation, integrations, security, and platform scalability. Leads implementation of new modules, translates business requirements into technical designs, oversees implementation partners, enforces governance and release standards, resolves complex platform issues, and supports the enterprise technology roadmap across Operations, Finance, and Services Delivery.

Designs, configures, develops, and deploys scalable Salesforce solutions across Sales, Service, and Certinia clouds. Translates business requirements into delivery tasks, coordinates with stakeholders and external partners, supports integrations, testing, releases, troubleshooting, documentation, and platform governance. Identifies risks, dependencies, and gaps while ensuring solutions meet architecture, security, integration, and operational standards.