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Own the technical relationship for strategic enterprise SaaS accounts after launch. Responsibilities include troubleshooting and escalating issues, managing SLA commitments, monitoring integrations, leading technical onboarding, conducting health reviews, supporting renewals and expansions, documenting solutions, and translating customer requirements into product feedback. The role requires strong SaaS technical support, enterprise communication, integration troubleshooting, and relationship-management skills, with familiarity in SSO, APIs, webhooks, logs, and CRM or support platforms.

As a Mid-Market Sales Leader, you will build and lead a sales team to drive revenue, coach account executives, and enhance sales methodologies while collaborating across functions.

Own a named book of strategic upmarket partners, manage complex commercial agreements, drive direct expansion and partner-influenced pipeline, enable partner selling, coordinate cross-functionally, and manage renewals, sublicensing, and co-sell motions to grow and retain partner-driven revenue.

Serve as Yoodli's first in-house commercial lawyer, owning contract review and negotiation, advising Sales/RevOps/Finance/Product on deal structure and risk, managing DPAs/privacy obligations, building contract templates and playbooks, directing outside counsel, and implementing contract intake/tracking processes.