Lead Customer Success for GotPhoto's US & Canada enterprise and scale-up segments, owning Net Revenue Retention. Build and scale a high-performing team, drive retention and expansion, establish repeatable playbooks, partner cross-functionally, and use customer data to inform strategy and product priorities.

Lead and coach a US & Canada sales team while owning strategic accounts. Drive new customer acquisition, build pipeline, maintain forecast accuracy, improve funnel conversion, refine playbooks, and collaborate with marketing and customer success to close high-value deals.