Provide empathetic, first-line support to nurses and hospital leaders via phone, email, and text; troubleshoot and route technical issues; log and synthesize interactions; own support automations; and partner with Product and Engineering to translate user feedback into product improvements.

The UKG/Kronos Deployment Strategist leads customer engagements for implementing UKG systems in healthcare. Responsibilities include configuring solutions, supporting sales, guiding onboarding, and ensuring integration success with health systems.