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Manage a portfolio of mid-market employer customers as a trusted advisor on benefits strategy and the Thatch platform. Lead renewals, open enrollment, QBRs, and compliance (ICHRA, Medicare, COBRA). Build stakeholder relationships, monitor customer health, drive retention, and collaborate cross-functionally to scale processes, tooling, and customer education.

Own operational success of the General Agency channel: manage GA relationships, lead cross-functional projects, build and maintain SOPs and onboarding, monitor partner performance, and drive scalable partner processes and enablement in collaboration with Sales, Product, Finance, Customer Success, and Operations.

Build and maintain GTM and pipeline analytics, own forecasting and pipeline-quality metrics, execute recurring revenue operating cadences, maintain SQL queries and BI views against Salesforce/Redshift, support systems rollouts, and produce ad hoc analyses to inform leadership decisions.

Own and build Thatch's in-house video capability across growth, product, and brand. Develop concepts, scripts, and storyboards; produce videos end-to-end (filming, editing, motion graphics, sound); create performance-driven creative and customer/product storytelling; partner with Growth, Product Marketing, Design, and leadership.

The Product Manager will oversee Thatch's financial infrastructure, focusing on reliability and scalability while driving the strategic development of member financial products and automating processes to enhance efficiency and member experience.

Lead Thatch's Platforms business: set vision and strategy, align product and go-to-market, own partner acquisition through expansion, define metrics and operating rhythms, and recruit and develop a multidisciplinary team. Serve as trusted advisor to enterprise C-level partners and collaborate across engineering, sales, growth, and operations to drive platform adoption, retention, and long-term growth.

As a Product Designer at Thatch, you will craft exceptional user experiences, collaborate cross-functionally, and maintain design systems, with a strong user-centric approach.

Lead and scale a Mid-Market East sales team to hit multi‑million ARR. Own regional revenue, forecasting, pipeline health, hiring and coaching AEs, manage complex consultative deals and broker relationships, ensure clean handoffs to implementation and CS, and partner cross‑functionally to drive GTM and regional strategy.

Manage candidate experience from application through interview: coordinate interviews, source and review applicants, maintain hiring data, partner with recruiters and managers, and improve recruiting operations and candidate experience.

The Software Engineer will improve product engagement through full stack feature development, user behavior analysis, and collaboration with product and design teams.