Manages customer retention, satisfaction, renewals, escalations, and product value realization. Develops customer success plans, monitors churn risk, coordinates Field Service Engineers and cross-functional teams, leads customer initiatives, maintains Salesforce and Oracle documentation, presents executive updates, and conducts customer visits and business reviews. Requires strong communication, problem-solving, technical personnel supervision, CRM, and customer relationship management skills. Travel is up to 50%, with the role based in the Los Angeles area.

The Demand Generation Manager identifies and develops high-value demand generators across apparel, textile, e-commerce, promotional, entertainment, sports, and consumer markets. Responsibilities include building executive relationships, creating business cases for Kornit solutions, developing strategic partnerships, converting prospects into qualified sales opportunities, managing Salesforce pipeline data, forecasting activity, analyzing market trends, and collaborating with sales, marketing, product, and applications teams. Extensive travel to customers, prospects, partners, and industry events is required.