Own and scale CS systems and data infrastructure: administer Salesforce automations, ensure data integrity, build BigQuery/SQL reporting for retention and expansion, support renewal and partner program operations, and enable cross-functional execution to improve retention and operational efficiency.

Owner of lifecycle and email marketing for onboarding, activation, feature adoption, retention, and resurrection. Build and optimize automated journeys and ad-hoc campaigns in Iterable and Pardot, run A/B tests, analyze performance with Amplitude/Looker, coordinate cross-functionally, and improve deliverability and segmentation to drive activation and retention for B2C and B2B audiences.

The Senior Customer Success Operations Manager will enhance analytical systems for the CS team, drive data visibility for decision-making, and lead cross-functional programs focused on customer retention and efficiency.