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The CX AI Sales Specialist will drive AI-driven customer experiences by leading discovery sessions, designing solutions, collaborating with sales teams, and ensuring successful handoffs to implementation teams.

The role involves engaging customers, upselling Zoom solutions, managing proposals, and delivering demos while focusing on account expansion.

The Business Development Representative will research and prospect companies, conduct outbound sales activities, engage with executives, and meet sales quotas.

Design, deploy, and scale AI-driven CX solutions (agentic AI, virtual assistants) to improve automation and personalization. Collaborate with Product, Sales, Architects, and CSEs to run workshops, POCs, pilots, demos, and technical blueprints that drive adoption and measurable business value.

The Product Adoption Expert drives product adoption and maximizes business value using Zoom's products by collaborating with teams, delivering education, and developing resources for customer engagement.