Lead and scale B2C Product Operations covering Help Center, Customer Support, and Marketing Ops. Build teams, systems, SLAs, staffing models, tooling integrations, KPIs, and processes to support 10M+ users. Drive marketing automation, CRM reliability, help center taxonomy, deflection strategies, analytics, and cross-functional programs with Product, Engineering, and Analytics to improve retention, growth, and operational stability.

The Contract Product Designer will create engaging product experiences and email campaigns, collaborating with product management and engineering, while ensuring high-quality design execution.

Lead AI-assisted developer experience across TypeScript/Node and Python codebases. Evaluate and govern AI dev tools, optimize developer workflows (builds, linting, tests), own devcontainer strategy, improve test infra, maintain shared libraries and CI/CD, and drive developer onboarding, observability, and platform adoption.