Provide omni-channel customer support (phone, email, chat) for EP products. Troubleshoot client issues, document cases in Salesforce, create knowledge base articles, escalate bugs, and communicate with technical teams while maintaining client confidentiality.

Provide omni-channel product support for entertainment industry software, troubleshoot technical issues using tools like SQL and Chrome DevTools, document cases in Salesforce, create knowledge base articles, escalate feedback, mentor junior team members, and advocate for customers while maintaining confidentiality.

Lead negotiation, drafting, and management of customer-facing technology/SaaS and vendor agreements; oversee corporate governance and filings; support M&A and integrations; provide legal guidance to business units; manage and mentor a small corporate/commercial legal team; improve contract management systems and legal operations (including AI-enabled tools); assist on privacy/security and employee incentive plan matters; serve as trusted enterprise legal advisor.