Provide chat, email, and phone support to help customers complete critical transactions; troubleshoot technical issues using platform tools and AI, escalate when needed, document interactions, give product feedback, and perform operational/administrative tasks across variable EST shift schedules.

Design, build, and maintain customer-facing features across backend and frontend. Write high-quality code, use AI tools to improve workflow, scope projects, troubleshoot production, mentor peers, maintain docs, and participate in on-call rotation.

The Director of Solutions Engineering leads a pre-sales engineering team, engages with enterprise customers, develops technical solutions, and mentors team members.