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Provide Tier 2 remote technical support and network assessments for hardware and software solutions. Triage escalations from Tier 1, engage customers and internal teams, maintain documentation, monitor network performance, and assist Senior Engineers with custom requirements and deployment best practices.

This role involves full-cycle sales management in the healthcare sector, focusing on new business growth, client relationship development, and achieving sales targets through strategic selling and negotiation.

The Implementation Manager will lead product implementations, manage project lifecycles, ensure customer satisfaction, and optimize processes. Must have extensive experience in project management and implementation within the tech sector.

The Training Associate delivers customer training, manages training logistics, tracks metrics, and collects feedback to improve product adoption and customer engagement.