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Leads day-to-day BSA/AML Suspicious Activity Monitoring case operations, supervising investigators and overseeing case quality, dispositions, SAR referrals, CTRs, EDD escalations, regulatory inquiries, queue performance, SLAs, reporting, root-cause analysis, remediation, policies, procedures, training, and rule-tuning initiatives. Partners with compliance, technology, analytics, assurance, and program-management teams to maintain a risk-based, regulatorily compliant financial-crime investigation framework.

Manages daily OFAC, 314(a), and PEP screening operations, including queue oversight, workload allocation, escalation workflows, disposition quality reviews, SLA and productivity monitoring, and analyst supervision. Coordinates true-match blocking and reporting, supports model and list-update testing, and assists with audits, independent testing, and OCC examinations. Requires strong knowledge of sanctions regulations, high-volume screening operations, product-specific alert generation, and audit-ready documentation.

Performs independent quality control reviews of BSA/AML and sanctions alerts, cases, investigations, merchant-acquiring reviews, and sanctions dispositions. Executes weekly samples, assesses documentation, classifies findings, documents rationale, provides examiner-ready feedback, identifies recurring quality issues, supports thematic reviews and audits, and maintains review evidence. The role preserves reviewer independence through read-only responsibilities without production disposition authority.

Leads Suspicious Activity Monitoring alert operations within the BSA/AML and Sanctions Operations team. Supervises analysts, oversees alert review and escalation, manages queues and SLAs, performs quality oversight, reports risk and performance metrics, supports root cause analysis and remediation, and partners on transaction-monitoring rule tuning, procedures, controls, and analyst development.

The role involves researching, developing, and implementing AI solutions, optimizing models, integrating AI into workflows, and collaborating with teams to enhance business efficiency.