Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

Own end-to-end invoicing, collections, and cash application for a global SaaS company. Validate sales orders, apply payments in NetSuite, manage sales tax, produce AR aging reports, lead collections outreach, assist with SaaS revenue analytics and month-end reconciliations, and support regulatory reporting.