Own strategy, roadmap, and lifecycle for Hapi's connectivity product line. Source and manage integration partnerships, define connectivity architecture and developer experience, partner with engineering to build scalable integrations, establish operating processes and KPIs, and grow the connectivity business and team. Represent Hapi externally to partners and industry forums.

Own technical pre-sales for complex hospitality integrations: lead discovery, design solution architectures, build demos/POCs, produce ROI/business cases, respond to RFPs, and scope pre-sales effort to enable smooth handoffs to implementation.

Provide first-line technical support for a Hospitality B2B SaaS platform via phone, email, and chat. Triage and resolve tickets, analyze error logs, investigate root causes, escalate complex issues, maintain documentation, and contribute to customer-facing knowledge base. Collaborate with internal teams to resolve technical problems and ensure timely, empathetic customer communication.