Manage a $5M+ ARR portfolio of 20–25 enterprise accounts, developing success plans, driving adoption, retention, executive engagement, renewals, and expansion. Lead business reviews and workshops, identify churn risks, forecast retention, negotiate upsells, advise on Contentstack implementations, mentor CSMs, use AI and customer-success tools, and collaborate cross-functionally to improve customer outcomes and commercial growth.

Lead end-to-end global payroll processing (US multi-state and international), own payroll tax withholdings/filings and registrations, manage payroll audits and notices, partner with People Ops/Benefits/Accounting, and improve payroll processes and systems (ADP and international payroll platforms).