The Customer Experience Associate will conduct outreach to members, increase enrollments, and maintain high customer satisfaction rates through effective communication and organization.

Lead content-driven growth by owning SEO, AEO/LLM visibility, and organic social. Build content roadmaps, run tests across channels, direct writers, and translate product/clinical complexity into warm, clear copy for a 65+ audience to drive acquisition and retention.

As a Customer Experience Associate, you'll conduct outreach to members, maintain high customer satisfaction, and support the Member Experience Team. Responsibilities include handling tickets and providing excellent communication and problem-solving to support older adults.