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Supervises a team of call center associates, monitors attendance and performance, coaches employees, manages corrective actions, and ensures customer service KPIs and financial targets are achieved. Handles escalated customer calls, leads team meetings, communicates expectations, supports process adherence, and promotes team development. Requires mandatory team leadership experience, C1/C2 German, English proficiency, strong communication skills, and schedule flexibility in a hybrid role.

Supervise and support a call center team by managing daily performance, attendance, engagement, coaching, quality standards, KPIs, escalations, and development plans. The Team Leader motivates employees, conducts team meetings, ensures policy and client compliance, manages performance gaps, and promotes accountability and continuous improvement while delivering an excellent customer experience.

Supervise and support a customer service team by managing performance, attendance, coaching, quality, KPIs, escalations, and employee development. The role requires fostering engagement, accountability, collaboration, and continuous improvement while ensuring compliance with company and client expectations. It is fully onsite in Katowice, Poland, and requires advanced German and English language skills.

Supervise a customer service team by managing daily performance, attendance, engagement, coaching, escalations, and development. The role drives KPI achievement, quality standards, operational targets, policy compliance, and continuous improvement while fostering accountability and collaboration. It requires fluent French and English, prior team leadership or supervisory experience, strong performance-management skills, and full on-site availability in Katowice, Poland.

Combines quality assurance and employee training responsibilities. Evaluates customer interactions across calls, chats, and email; analyzes trends, identifies performance gaps, supports calibration, and recommends improvements. Delivers classroom, virtual, and hands-on training, coaches employees, tracks trainee progress, provides feedback, and improves learning materials. Requires C1/C2 Danish or Norwegian and English, prior trainer or quality evaluator experience, strong analytical and facilitation skills, Microsoft Office proficiency, and onsite availability in Katowice.

Evaluates customer interactions for quality compliance, analyzes performance trends, conducts calibration, and recommends improvements. Delivers classroom, virtual, and hands-on training; coaches employees, monitors trainee progress, provides feedback, and improves learning materials. Partners with Operations and client stakeholders to support production transitions, customer satisfaction, and continuous improvement. Requires fluent French and English, strong communication and facilitation skills, analytical ability, organization, and Microsoft Office proficiency. This is an onsite role in Katowice, Poland.

Evaluates customer interactions across calls, chats, and emails; analyzes quality trends; leads calibration and improvement initiatives; delivers classroom, virtual, and hands-on training; coaches employees; monitors trainee progress; provides feedback; develops learning materials; and partners with Operations and clients to improve service quality and employee performance.

Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.