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Leads internal data analysis projects, identifies business opportunities and risks, delivers strategic insights to leadership, manages junior analysts, develops dashboards, and improves data quality across company platforms. The role requires translating quantitative findings for nontechnical audiences and applying healthcare or pharmaceutical dataset experience to strategic decision-making.

Provide chat, email, and phone support for healthcare software users, including inquiry triage, issue prioritization, escalation, case follow-up, and resolution. Serve as a subject matter expert on software workflows and pharmaceutical manufacturer policies, while maintaining SLAs and documentation standards. Contribute to incident response reviews, knowledge base development, process improvement, client launches, and onboarding materials.

Design and implement a virtual access layer to enable remote use of a physical AI lab, building scalable, secure infrastructure to process 100,000+ documents/day with LLMs, optimize GPU/LLM throughput, provide customizable interfaces, implement authentication/access controls, and lead projects from design to production.