Serve as primary contact for assigned accounts; process orders (EDI, email, NetSuite); coordinate shipping (FedEx, UPS WorldShip); handle replacements, cancellations, warranty claims, and order tracking; monitor inventory and collaborate with Sales, Logistics, Warehouse, Manufacturing, and Customer Experience to resolve issues and meet departmental performance goals.

Serve as primary contact for assigned accounts, process orders via EDI and ERP, coordinate shipping (FedEx/UPS WorldShip), handle replacements/cancellations/tracking, triage inquiries, monitor inventory and communicate updates, and collaborate with Sales, Logistics, Warehouse, and Manufacturing to meet performance goals and support operational efficiency.