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The Customer Success Account Manager manages customer accounts, drives renewals and growth, builds relationships, and collaborates with internal teams to enhance product usage and retention.

The VP of Product Marketing will lead product messaging strategies and competitive intelligence, develop marketing strategies for customer engagement, and support revenue generation across PolyAI's products.

Lead partner and customer engagements to position and deliver PolyAI conversational AI solutions: run discovery workshops, enable channel partners, build technical and commercial proposals, collaborate with product and engineering, and represent PolyAI at events. Travel up to 60%.

Provide inside coverage across partner ecosystem to drive deal registration, pipeline progression, partner engagement, event support, and CRM hygiene. Support PAMs, CAMs, sales and marketing to increase channel productivity and forecasting accuracy.