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Leads the Client Engagement team supporting pharmaceutical manufacturer field sales escalations. Oversees people management, ticket and AI performance, quality, knowledge content, escalation resolution, root-cause analysis, process improvements, launch readiness, and field education. Partners with Client Success, Operational Excellence, Product, Engineering, and strategic operations to improve service quality, automate support, and prevent recurring issues.

Lead PHIL's partnerships and integrations strategy as a Principal Product Manager acting like a GM. Define business and technical requirements, evaluate third-party systems, set roadmaps, KPIs, and SLAs, drive cross-functional work with Engineering, Ops, Design, and Commercial, lead discovery and user research, mentor product team members, and deliver scalable platform capabilities for pharmacy, EHR, payer, and provider integrations.

Leads operational and technical quality excellence across patient support and pharmacy workflows. Owns AI-enabled monitoring, automated quality controls, process standardization, test automation, release validation, escalation frameworks, and executive reporting. Partners with Engineering, Product, Operations, and Client Success to reduce errors, expand quality coverage without proportional headcount growth, and lead a tenured quality team through operational transformation.

Owns retention, expansion, and cross-sell for pharmaceutical manufacturer accounts. The Director builds executive relationships, leads business reviews, grows prescription script share, identifies new brand opportunities, and coordinates Strategy, Analytics, Product, and Operations teams. The role translates program data into commercial insights, advocates for client priorities internally, resolves risks proactively, and maintains account plans. Success is measured through renewals, account growth, cross-sell opportunities, executive engagement, and client advocacy.

The Director of Business Operations will lead data analysis to support strategy, develop dashboards, improve operations, and ensure data quality, collaborating across teams.

Own end-to-end client launches onto PHIL’s platform, including discovery, configuration, technical scoping, stakeholder communication, and go-live execution. Balance implementation work with product roadmap ownership, using data to improve adoption, engagement, retention, and client value. Translate manufacturer, provider, patient, and business needs into product requirements, collaborate with engineering and design, and drive program optimizations across B2B and B2C experiences.

The Senior Implementation Manager will lead enterprise client implementations, focusing on solution design, cross-functional execution, and ensuring operational readiness across various departments.

Support partner pharmacy network by handling escalations, data entry, order triage, performance reviews, reconciliation tasks, and cross-functional collaboration to unblock prescriptions and improve operations.