Leads high-stakes enterprise technology engagements from scoping through delivery. Manages customer and internal stakeholders, project plans, resourcing, risks, escalations, scope, and executive communications. Partners with sales and solutions engineering on handoffs, ensures success criteria are documented, and develops repeatable program playbooks. Requires technical fluency in distributed systems, streaming, and data infrastructure without hands-on coding responsibilities.

Build production-grade AI agents, integrations, data pipelines, and infrastructure directly within strategic customers’ environments. Own technical delivery from design through deployment, documentation, training, and handoff. Collaborate closely with customer engineering teams, work effectively in unfamiliar codebases, and provide technical feedback to Redpanda Product and Engineering. The role requires customer-facing communication, production software expertise, and travel of 30–50% during active engagements.

Own the technical direction and implementation of authentication, authorization, and on-behalf-of delegation for Redpanda’s agentic AI platform. Extend its OAuth authorization server and token vault, build auditable delegation systems, and federate with enterprise identity providers such as Okta, Entra, and Ping. Lead technical decisions across multiple engineering teams, track emerging agent identity standards, collaborate with security and product teams, mentor engineers, represent technical positions externally, and deliver production-hardened systems.