Build and operate AI automation infrastructure, including n8n workflows, MCP servers, LLM integrations, agentic workflows, chat and voice agents, and AI-assisted engineering pipelines. Integrate CRM, ERP, support, fulfillment, and cloud data systems while maintaining security, measuring cost and performance, evaluating emerging tools, and presenting solutions to leadership and cross-functional teams.

Develop and maintain full-stack web applications on cloud platforms using Node.js, PHP, and Java. Build REST APIs, debug and support application features, and manage the full development lifecycle from requirements through post-launch support. Collaborate on product ideation, proof-of-concepts, and user experience improvements while applying modern web development practices, database design, version control, and emerging AI coding tools.

Own and grow a portfolio of B2B SaaS customers by driving adoption, engagement, retention, renewals, and expansion. Build customer relationships, monitor account health, lead business reviews, identify growth opportunities, maintain CRM records, and coordinate internal teams to resolve issues. Represent TicketManager at customer offices and live events while ensuring customers achieve measurable value from the platform.