Own the end-to-end post-sale customer journey from onboarding through renewal and expansion. Build and optimize HubSpot workflows, pipelines, health scoring, segmentation, and reporting; create Metabase dashboards and SQL-based analyses; improve customer processes and handoffs; define lifecycle program requirements; develop CS playbooks; partner with Revenue Operations, Sales, Marketing, Product, and Customer Success; and use AI to scale personalized communications and operational efficiency.

Own the full sales cycle for short-term rental and hospitality property managers: prospect, qualify, demo, and close SaaS deals. Collaborate with SDRs and internal teams, maintain HubSpot pipeline and forecasts, meet revenue goals, and travel quarterly for in-person meetings and events.