Top Tech Jobs & Startup Jobs in Los Angeles, CA

Design, develop, and administer databases for IVR, call center, and analytics systems. Ensure availability, integrity, performance, and scalability; write and optimize SQL; integrate databases with applications and cloud components; support analytics pipelines; perform maintenance, monitoring, troubleshooting, and cross-team collaboration.

Manage and maintain a multilingual IVR audio library, coordinate localization and delivery, perform linguistic QA and audio post-processing, manage vendors and voice talent, ensure timely asset delivery, and contribute to IVR dialogue design and documentation.

Operate and ensure stability of global IVR systems across AWS and on-premises environments. Support deployments, monitor performance, respond to incidents, troubleshoot infrastructure, networking, and voice/SIP/Genesys issues, and participate in on-call rotation.