Supports the design, administration, troubleshooting, and operational health of enterprise unified communications platforms across the Americas. Responsibilities include managing Webex Calling and Contact Center, voice recording, trading turret systems, SIP trunking, telecom providers, E911 services, Microsoft Teams, Splunk monitoring, CDR analysis, incident management, vendor escalations, documentation, and planned maintenance. The role requires weekend and off-hours support as needed.

Supports the design, administration, monitoring, and operational health of enterprise unified communications platforms. Responsibilities include managing Webex Calling and Contact Center, voice recording, trading turret systems, SIP trunking, telecom providers, E911 services, Microsoft Teams, Splunk monitoring, and call-detail records. The role leads incident response and vendor escalations, coordinates with stakeholders, maintains documentation, and supports weekend maintenance. Requires extensive UC engineering experience and strong Cisco Webex, monitoring, SIP, and telecom knowledge.

Define technical visions and architecture for products, platforms, and enterprise systems. Evaluate emerging technologies, lead proofs of concept, and design scalable cloud-native, distributed, and hybrid solutions. Establish engineering standards, assess technical risks, conduct architecture reviews, and guide modernization initiatives. Collaborate with customers and stakeholders, support engineering teams through complex decisions, mentor technical leaders, and contribute to product roadmaps, DevOps practices, and technology strategy.