Provide mid-level remote support for customer environments running Linux, OpenStack and Kubernetes. Troubleshoot IaaS issues, reproduce bugs in labs, own escalations end-to-end, coordinate with engineering, perform datacenter hardware and networking triage, participate in on-call rotations, and create SOPs and change management artifacts.

The Program Management Director will implement processes for customer PoCs, manage scope and success criteria, lead cross-functional teams, and ensure delivery excellence for AI-supported projects.