Provides remote client support for a legal technology platform by guiding users through tasks, resolving inquiries, maintaining Salesforce records, de-escalating issues, monitoring KPIs, advocating for client needs, and contributing to product and process improvements. The role also supports onboarding, team collaboration, continuous learning, and operational efficiency.

Coordinate customers, field agents, customer support, and affiliates to ensure timely, accurate order fulfillment. Handle inquiries and escalations, provide status updates, meet productivity targets, prepare management reports, and improve order-tracking systems. The role requires legal or litigation support experience, strong communication, customer focus, problem-solving, multitasking, technical proficiency, accuracy, and reliability.

Develop and maintain InfoTrack's cloud-based web solution: build backend C#/.NET services, integrate third-party SOAP/REST APIs, design databases, implement full-stack features (React/JS), follow microservices patterns, write tests, collaborate in Agile teams, and recommend product and usability improvements.