Top Tech Jobs & Startup Jobs in Los Angeles, CA

Provides first-level technical support through chat, email, web, and phone. Responsibilities include troubleshooting common issues, gathering technical details, documenting cases, guiding customers to self-service resources, identifying knowledge-base gaps, and escalating complex cases. The role manages individual customer cases while meeting case-volume, SLA, and customer-satisfaction targets.

Own production reliability and infrastructure operations for the GrayKey cloud platform. Responsibilities include AWS monitoring, incident response, vulnerability remediation, networking, IAM and Okta administration, EKS and Argo CD operations, backups, recovery testing, Terraform changes, cost optimization, automation, documentation, and compliance support. The role requires independent work during Pacific and Mountain time-zone hours and involves less than 5% travel.

Process and fulfill customer orders, maintain Salesforce contract and account data, create software licenses, invoice customers, manage inventory, prepare reports, document workflows, and support sales and finance teams. The role also handles customer inquiries, financial records, credit memo matching, vendor forms, and contractual compliance while meeting service-level agreements and key performance indicators.

Leads product export classification and regulatory compliance for advanced software, hardware, encryption, cybersecurity, and digital forensics technologies. Determines EAR and ITAR classifications, prepares ECCN, CCATS, Commodity Jurisdiction, BIS, and DDTC submissions, and manages licensing documentation. Partners with engineering and product teams to assess technical changes, oversee export-control reviews, support audits, deliver training, and maintain compliance processes and governance throughout the product lifecycle.

Build and deploy AI-enabled automation solutions across enterprise systems. Partner with Business Applications, Data & Analytics, and IT teams to analyze processes, identify automation opportunities, integrate platforms, test and monitor solutions, document implementations, and train process owners. The role requires hands-on coding, AI workflow experience, enterprise integrations, scripting, SQL, structured data knowledge, production support, and strong communication with technical and non-technical stakeholders.

Lead strategy and execution for agentic AI product experiences across the DFIR portfolio. Define roadmaps, ship reliable and governed agentic features, drive adoption and growth, instrument metrics and experiments, run continuous discovery, and collaborate cross-functionally to ensure trustworthy, scalable AI-native products.

Own the Magnet One platform roadmap across account administration, permissions, identity and access, order fulfillment, regional deployment, and internal tooling. Partner with engineering, security, sales, support, and operations teams to improve provisioning, access, administrative workflows, and regional expansion. Engage customer administrators, define success metrics, prioritize investments, and use quantitative analysis to guide platform and infrastructure decisions.

The Vulnerability Researcher will develop and innovate digital investigative software, focusing on analyzing and securing evidence from various digital devices to aid in investigations and enhance national security.