Owns the technical customer relationship from post-sale onboarding through renewal. Responsibilities include product upgrades, onboarding verification, troubleshooting complex issues, reducing support escalations, managing renewal and expansion tracking, planning migrations and business continuity, and educating both technical and executive stakeholders.

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.