Top Tech Jobs & Startup Jobs in Los Angeles, CA

Leads the end-to-end customer support organization, owning service-level performance, case resolution, quality assurance, workforce planning, tooling, and operational scalability. Builds technically skilled support teams, career ladders, training systems, and high-performance culture. Partners with Product and Engineering to turn support insights into roadmap improvements and reduce future case volume. Establishes data-driven processes, dashboards, AI-assisted resolution oversight, and strategic operating models for a growing SaaS healthcare platform.

This role involves managing the full-cycle sales process, conducting product demos, building a robust sales pipeline, and collaborating with internal teams to enhance client relationships and support growth efforts.

Manage a portfolio of small-to-mid healthcare accounts to drive retention, adoption, upsell, and renewals using AI-driven, low-touch campaigns and CRM/campaign tools. Monitor health metrics, respond to inquiries, identify growth opportunities, and report on retention and expansion KPIs.

Manage simultaneous onboarding projects for physician-owned primary care practices using Elation's cloud clinical platform. Build relationships with customers and Sales, coordinate cross-functional teams, set milestones, use data to drive scalable engagement, and ensure successful platform adoption. Participate in occasional on-call weekend support and identify process improvements to improve customer outcomes.

Lead and scale the company operating model, drive annual planning and monthly/quarterly forecasts, prepare board reporting, partner with accounting and senior leaders on financial models, and perform ad-hoc financial analysis to inform strategic decisions.

Serve as a senior accountant owning month-end close for cash, AP, accruals and prepaids, drive automation of close workflows using NetSuite and AI agents, partner with FP&A and cross-functional teams, coordinate audits and tax compliance, and maintain internal controls to support accurate, timely financial reporting.

Own and grow a portfolio of mid-market and enterprise healthcare customers as a strategic advisor. Drive account planning, executive engagement, renewals, expansion, product adoption, and risk mitigation. Lead EBRs, deliver ROI narratives, execute upsell/cross-sell opportunities, and coordinate cross-functional teams to ensure customer success and retention.

Serve as the revenue cycle management (RCM) subject-matter expert in the sales process: lead RCM-focused demos, conduct discovery with billing teams, map workflows to Elation's AI billing and practice management solutions, support existing customers, and partner with Sales, Customer Success, and Product to identify product opportunities and enablement needs.

The Technical Solutions Engineer at Elation enhances customer experience by technical mentoring, integration support, and leveraging AI for efficiency in healthcare services.