Own enterprise customer accounts from onboarding through renewal and expansion. Monitor customer health, usage, and outcomes; conduct QBRs; drive adoption and growth; support integrations, workflow design, launches, and training; maintain CRM and billing records; resolve issues cross-functionally; advocate for customers; and build relationships with technical and executive stakeholders.

Lead end-to-end technical delivery of AI agent and copilot solutions for pharma, payer, and provider clients. Manage integrations (CRM, EMR, data platforms), run pilots, coordinate cross-functional teams, track milestones/risks, lead client technical sessions, and support QA/UAT, go-live, and hypercare while improving implementation playbooks.