The Director of Customer Operations Optimization will lead the transformation of customer operations to enhance efficiency and service delivery. Responsibilities include strategic design and execution of process improvements, technology enhancements, data-driven approaches, and managing a team to foster collaboration and operational excellence.

Responsible for training end users on Hazel's telehealth solution, collaborating with cross-functional teams, and enhancing training programs based on feedback to ensure successful implementation in schools.

As Director of People Operations, you will oversee policies and systems that support team members, ensuring effective core operations and compensation strategies.