Provides advanced technical and functional support for ERP, WMS, EDI, and integrated business applications. Responsibilities include incident resolution, root-cause analysis, user administration, system monitoring, upgrades, testing, deployments, ticket-queue management, documentation, reporting, process improvement, and end-user training. The role coordinates with IT teams, vendors, and business stakeholders to maintain system availability, performance, and service continuity.

Leads end-to-end customer onboarding and implementation programs, translating customer goals into project plans, milestones, dependencies, risks, and success metrics. Coordinates Sales, Product, Engineering, Support, Customer Success, trainers, and subject-matter experts without performing hands-on technical implementation or training. Establishes scalable operational frameworks, manages cross-functional accountability, oversees technical readiness, tracks adoption, facilitates stakeholder communications, and ensures customers are prepared for go-live.

Sells Quva’s 503B pharmaceutical products and software solutions to acute-care hospital pharmacy customers across Virginia and Maryland. Responsibilities include managing hospital accounts, achieving revenue targets, developing customer relationships, generating and advancing leads, cross-selling products, supporting launches, tracking activities in Salesforce, analyzing account performance, and sharing market insights. The role requires territory ownership, frequent customer engagement, collaboration with strategic account leadership, and attendance at industry events.