Top Tech Jobs & Startup Jobs in Los Angeles, CA

Supports sales teams and broker partners through prospecting, quoting, proposals, enrollments, renewals, RFPs, licensing, and producer appointments. Maintains pipeline and process tracking, coordinates with internal teams and third-party administrators, responds to product inquiries, supports broker training, and manages Salesforce records. The remote role may require occasional travel of less than 10% for open enrollment meetings.

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.

Conduct outbound and inbound calls to welcome new policyholders, verify policy information, collect initial premiums, explain benefits, and warm internet-generated leads for the sales team. The role also handles paperwork, correspondence, policy-service corrections, customer activity records, and special outbound campaigns. Success requires strong phone and customer-service skills, accurate CRM and payment handling, confidentiality, organization, mathematical ability, and calm decision-making in a remote environment.

Verifies life and health insurance applications through outbound calls, documents information for underwriting, explains application procedures, completes paperwork, updates quality assurance records, transfers calls, and meets departmental KPIs. The role requires strong customer service, accurate data entry, multitasking, organization, computer proficiency, and preferably bilingual English-Spanish communication. This is a part-time remote position.

Designs and delivers virtual sales training for Individual Market teams, analyzes performance data and market trends, prepares agency reports, and advises sales leaders on training effectiveness. The role supports assigned territories, identifies skill gaps, develops training solutions, aligns initiatives with organizational goals, and manages multiple priorities independently in a remote environment.

Handle inbound and outbound calls to current policyholders to explain and add additional life, accident, and health coverage; use the eService web system to assess eligibility, complete paperwork, correct errors, and assist with correspondence while maintaining confidentiality and strong customer service.

Provides bilingual Spanish-English customer support through phone, email, and written correspondence. Resolves inquiries accurately, handles escalations, meets quality and service-level metrics, and contributes to department initiatives. The role requires strong communication, listening, problem-solving, computer, and customer service skills, along with schedule flexibility, shift work, and occasional overtime. This is a remote, Monday-through-Friday position.

Develop, deliver, and evaluate training programs for customer retention representatives. Responsibilities include creating curricula and instructional materials, conducting onboarding and coaching sessions, monitoring call quality, providing feedback, supporting call center operations, testing new systems, identifying training gaps, and improving program effectiveness. The role also collaborates with supervisors and managers to ensure representatives meet customer service and performance standards.

Oversee quality assurance for an insurance division by monitoring business performance, investigating misconduct and fraud, auditing sales documentation and regulatory compliance, analyzing quality data, and implementing corrective action plans. Develop quality frameworks, dashboards, reports, and improvement roadmaps. Coach agency leaders and sales personnel, collaborate with Compliance, IT, Operations, Training, and Sales, and present performance insights to senior leadership. Travel 25%–50% of the time.

Leads regional insurance sales growth through territory expansion, broker and employer-group development, direct sales, and revenue accountability. Recruits and coaches distributed sales leaders and brokers, manages regional accounts, ensures licensing and regulatory compliance, and uses CRM and market analytics to track pipelines, forecast performance, allocate territories, and identify opportunities. The role requires significant regional travel while operating remotely.