The Business Analyst supports operations by analyzing requirements, evaluating business structures, and providing insights for projects. Communicates effectively with stakeholders and guides junior staff while solving moderately complex issues.

Manage high-risk loans and complex customer issues, resolve complaints, conduct root cause analyses, and collaborate across departments to ensure customer satisfaction.

The QC Analyst reviews and audits various loan types, ensuring accuracy and compliance with internal and external guidelines while performing quality audits and coordinating with QC Coordinators.