Leads pharmaceutical client accounts, campaign strategy, retention, expansion, and revenue growth. Oversees Client Success Managers, builds strategic relationships with pharma clients and agencies, leads business reviews, presents campaign ROI, manages MLR approval processes, and coordinates Sales, Operations, Product, Data, and Medical teams. Owns account health, resolves risks, mentors staff, and contributes to product roadmap priorities. Requires marketing or consulting experience, HCP campaign expertise, consultative selling ability, and quarterly travel.

Leads a client services pod encompassing multiple senior directors and teams. Owns delivery quality, executive client relationships, escalations, retention, expansion, customer outcomes, and operational excellence. Coaches leaders, supports hiring and capacity planning, establishes scalable workflows, and partners cross-functionally with Sales, Product, Data, Operations, and Medical teams to improve client satisfaction and revenue retention.