Top Tech Jobs & Startup Jobs in Los Angeles, CA

Lead the development and execution of training strategy for BPO customer support teams, manage team to create training materials, drive QA efforts, manage resources for curriculum development, collaborate with stakeholders, and lead training delivery of new workflows and SOPs.

Manager of Support Operations and Vendor Management at GoodRx responsible for managing vendor performance, operational KPIs, launching support initiatives, balancing customer experience with operational efficiency, and driving process improvements. Will also develop escalation processes, collaborate on training programs, advocate for tools and automation, and partner with growth teams for revenue strategies. Requires hands-on crisis management and regular travel to BPO sites.

The Software Engineer III will play a key role in expanding and improving our current flagship product, building out additional products, and integrating with 3rd party platforms. They will work across the full stack, learn and use new technologies, and contribute to a supportive and collaborative environment.

Responsible for building tools to collect logs and metrics from various hardware and software components. Develop internal tools and procedures for data processing, analysis, and visualization. Strong communication skills and knowledge of computer science fundamentals required.