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The role involves reconciling GL accounts, preparing accounting reports, problem resolution, mentoring staff, and ensuring compliance with GAAP and internal controls.

The Mortgage Customer Outreach Specialist collects on delinquent mortgage loans by initiating contact with consumers in early default stages. They assess consumer financial situations, arrange repayment plans, adhere to compliance regulations, handle inbound calls regarding mortgage products, and address problematic account situations. They also maintain audit standards and promote a diverse work environment.

Reconcile GL accounts and DDAs, resolve discrepancies, prepare reports, and communicate with cross-functional teams for financial accuracy.