Top Senior Tech Support Jobs in Los Angeles, CA

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Provide expert technical support for Apple devices and Mac laptops, including troubleshooting, user training, onboarding, and network administration tasks.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Support engineering and manufacturing by sourcing and procuring electronic/mechanical components, managing component lifecycle and BOMs in PLM/ERP, executing component qualification plans, coordinating vendors, and maintaining technical documentation to prevent supply disruptions.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Investigate and resolve customer production issues by analyzing SQL, data feeds (HL7/CSV), and Python code. Communicate status and root cause to customers, collaborate with Data Engineering and Product teams, document tickets in Jira, validate fixes with queries, and contribute to knowledge base and troubleshooting playbooks.

Lead L3 technical support for enterprise customers: manage complex incidents, perform root cause analysis, troubleshoot OS/network/cloud environments, author support documentation, collaborate with Engineering/Product/Customer Success, and ensure high customer satisfaction and operational excellence.

The Technical Support Engineer provides enterprise-level support for automated systems in logistics and fulfillment, troubleshooting complex operational issues and guiding customers through technical challenges.

Provide remote technical support for microbiology diagnostic instruments via phone, email, and video. Troubleshoot hardware, software, reagent and assay issues, resolve problems remotely or dispatch field resources, maintain quality and compliance, and support weekend and extended-hours coverage.

Provide remote technical support for microbiology product line, resolving hardware, software, assay, and training issues via phone/email/video. Diagnose issue type, resolve remotely or dispatch appropriate field resources, maintain quality and compliance, and support 24/7 operations including required weekend coverage.

Provide remote technical support for microbiology diagnostic instruments, troubleshooting hardware, software, assays and training issues via phone, email and video. Resolve or escalate issues, distinguish root causes, and dispatch resources as needed in a 24/7 support environment. Weekend availability required.

Build and lead EdSights' technical support function: select ticketing tooling, create SLAs and escalation paths, run day-to-day ticket triage, implement AI chatbot and knowledge base, own support KPIs and QA, triage API/integration issues, and hire and train a growing support team while partnering with Product and Engineering to resolve product gaps.

Manage multi-site IT support operations for a manufacturing organization: lead L1/L2 teams, resolve hardware/software issues, oversee infrastructure, enforce cybersecurity, coordinate vendors, manage imaging and deployments, document systems, and align IT with production goals.

Provide Tier 3 escalated help-desk support for AssetWorks and third-party systems. Perform installs/upgrades, maintain hosted/on-prem environments, troubleshoot databases, web servers, Crystal Reports, and networks, analyze logs, manage escalated tickets, create knowledge-base content, mentor staff, and provide rotating after-hours support.

As a Technical Support Engineer, you will resolve complex software issues, provide customer support, collaborate with engineering, and ensure timely resolutions for high-profile clients.

As a Technical Support Engineer, you'll diagnose and resolve complex technical issues for customers, collaborate with engineering, and manage critical customer issues, all while enhancing your technical skills and supporting Redis Enterprise software.

Provide end-to-end technical support and ownership of customer cases, drive product adoption, onboard and train customers, create knowledge base content, escalate issues to internal teams, and act as the technical advocate for customers.

Lead a team to design, implement, and support studio production infrastructure across on-prem and hybrid cloud. Collaborate with IT, engineering, and security to architect scalable solutions, automate deployments, evaluate production tools, and improve workflows for high-quality media production.

Lead technical investigations and root-cause analysis for enterprise insurance applications and data issues. Use SQL/Oracle to analyze and correct policy, billing, and transactional data, coordinate incident response with cross-functional teams, recommend automation and process improvements, and maintain documentation and knowledge articles to improve system reliability and performance.

The Director of Technical Support leads the technical support team, driving strategic initiatives, managing performance metrics, and ensuring quality resolution experiences for MSP partners while deploying AI-powered tools.

Lead and enhance technical support by managing a team of support engineers, ensuring operational excellence, and driving technical improvements. Collaborate with engineering teams to resolve issues and improve product quality.

As a Technical Support Account Manager, you'll manage strategic SaaS and On-Premise customers, ensuring satisfaction and addressing operational challenges while acting as their trusted advisor.

The Applications Engineer supports customers by providing technical solutions, managing product performance, and collaborating cross-functionally to drive sales growth and innovation in packaging solutions.