Top Senior Level Customer Success Jobs in Los Angeles, CA

The role involves employing sophisticated simulation tools for space and ground design, optimization, and analysis, serving as a technical expert on projects, and mentoring junior staff.

As the Public Web Product Lead at Square, you'll own the product and experimentation roadmap to enhance customer acquisition through squareup.com. Collaborating with cross-functional teams, you'll set strategic goals, monitor key performance indicators, and drive product development from concept to launch, optimizing user experiences and driving significant business impact.

As a Senior Software Engineer on the GraphQL team, you will design, implement, and evolve the GraphQL platform. You will drive technical decisions, enhance developer productivity, and ensure the effectiveness of API operations across Block's ecosystem, while mentoring other engineers and promoting best practices.

The Manager, Customer Success will lead a high-performing team, drive initiatives to enhance advertiser retention and growth, and collaborate with cross-functional teams to improve customer success strategies. Responsibilities include coaching the team, managing customer challenges, and advocating for advertiser needs while leveraging data-driven decision-making.

The Senior Customer Relations Representative will assist customers by addressing inquiries, resolving issues, and collaborating with various operational departments. The role requires strong problem-solving and communication skills, as well as the ability to process customer adjustments and maintain accurate records. The representative will also engage internally and externally to ensure customer satisfaction and effective issue resolution.

The Director of Customer Education will lead the development and execution of scalable education programs for customers, focusing on enhancing engagement and satisfaction through onboarding, educational resources, and collaboration with internal teams. This role requires experience in customer education strategy within a SaaS environment, managing educational content, and leveraging AI tools.

As a Contract Platform Specialist Manager at PwC, you will lead enhancements to the Icertis CLM platform, implement AI capabilities, and ensure compliance with regulatory standards. You will also mentor junior staff, manage client accounts, and foster a collaborative team culture to drive continuous improvement and innovative solutions.