Top Remote Tech Support Jobs in Los Angeles, CA

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

Lead the Technical Support organization, ensuring efficient customer issue resolution and designing AI-driven support systems while collaborating with multiple departments.

The Technical Support Engineer will provide first-line support for external developers, troubleshoot APIs and smart contracts, and improve documentation. Responsibilities also include developing processes for support requests and gradually taking on partner integrations.

The Technical Support Engineer resolves technical issues for customers, supports integration with APIs, manages tickets, and documents solutions. They collaborate with engineering to improve products and must possess strong problem-solving, communication, and technical writing skills.

The Technical Support Engineer provides remote and onsite technical support for XR/RF systems, managing escalations, process improvements, and training Field Engineers while ensuring customer satisfaction and service effectiveness.

As a Staff Technical Support Engineer, you'll resolve complex customer issues, engage with engineering teams, communicate effectively, and ensure exceptional customer satisfaction while participating in on-call support.

Lead and mentor a remote support team, optimize operations, ensure client satisfaction, and develop support documentation while collaborating with cross-functional teams.

The Technical Support Engineer 1 will provide technical support to customers, handle inquiries, manage support tickets, and perform administrative duties related to software installation and maintenance.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

The Technical Support Specialist will provide first-line technical support for internal teams and external users, triaging issues and resolving common problems while routing requests to relevant teams.

The Technical Support & Sales Rep provides technical support and sells products to customers through inbound calls, troubleshooting issues, and promoting sales strategies while achieving performance metrics.

The Technical Support Engineer II will provide technical support to clients, troubleshoot issues, lead troubleshooting processes, and assist with application deployments.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

As a Technical Support Specialist, you will manage escalated technical issues, troubleshoot integrations, and coordinate with Customer Success, Product, and Engineering teams to ensure customer satisfaction and effective onboarding.

As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.

The Technical Support Representative will provide customer assistance, troubleshoot issues, document inquiries, and ensure customer satisfaction while collaborating with various departments.

As a Technical Support Engineer, you will resolve complex software issues, provide customer support, collaborate with engineering, and ensure timely resolutions for high-profile clients.

Provide technical support by diagnosing issues, collaborating with teams for escalated cases, documenting solutions, and improving processes in customer environments.

The Technical Support Engineer assists customers with troubleshooting technical issues, guides users in operational tasks, and escalates complex issues. They maintain documentation and manage customer communication during the support process in a 24/7 environment.

The Technical Support Specialist provides technical support and recommendations, liaises with suppliers, collaborates with Sales & Marketing, and contributes to organizational learning and documentation.

The Technical Support Engineer provides high-level support for Microsoft Dynamics ERP systems, resolving issues, troubleshooting, and collaborating with clients to enhance service delivery.

The Technical Support Analyst investigates and resolves customer issues related to robotic and software systems, leveraging automation, scripting, and collaboration with internal teams to improve operational efficiency and issue resolution processes.

Provide third-tier, customer-facing technical support: diagnose and reproduce issues, perform source-code analysis and packet captures, collaborate with Engineering and Sales, produce knowledge-base content, and offer limited on-call support to ensure timely resolution.

As a Technical Customer Support Specialist, resolve complex issues for B2B customers, provide technical support in Mandarin and English, document processes, and identify product gaps to enhance the user experience.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).