Top Remote Tech Support Jobs in Los Angeles, CA

Provide phone, email, and chat technical support for enterprise customers; troubleshoot and debug issues; act as liaison to Engineering, Sales, and Product teams; escalate critical problems and participate in on-call rotation.

Senior, client-facing support lead for a SaaS compliance platform. Troubleshoot and resolve complex application and database incidents (MSSQL/IIS/Azure), optimize performance, coordinate cross-functional incident response, conduct root-cause analysis, maintain documentation, and mentor peers to improve service delivery and client experience.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

As a Technical Support Engineer, you'll bridge customer support and product development, tackling complex issues, developing scripts, and enhancing customer experiences while contributing to product stability.

The Technical Support Specialist will provide Level 2, 3, and 4 technical support for 5ESS products, ensuring customer satisfaction and continuous improvement in a collaborative environment.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

The Technical Support Specialist will assist customers by troubleshooting technical issues, providing guidance on product usage, and collaborating with teams to enhance user experiences.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

This role involves troubleshooting technical issues, responding to customer tickets, and collaborating with internal teams to resolve problems.

The Technical Support Engineer provides technical support for Jama Software, addressing customer issues, troubleshooting, and contributing to documentation. They engage with customers on installations and configurations, utilizing various tools and technologies to resolve problems.

Provide technical support for clients, troubleshooting API and integration issues, and ensuring customer satisfaction through effective communication and documentation.

The Microsoft 365 Technical Support Engineer manages and troubleshoots Microsoft 365 services, providing technical support, ensuring security compliance, and collaborating with IT teams.

Provide advanced technical support for Point and Pay solutions, manage customer cases using CRM tools, and collaborate with multiple departments to resolve technical issues.

As a Search Engineer in Technical Support, you'll resolve technical issues, assist customers with Lucidworks products, and document solutions while collaborating with internal teams.

As a Technical Support Specialist, you'll offer technical assistance, enhance customer experience, solve issues, maintain platform knowledge, and collaborate with the Customer Success team.

The Technical Support Engineer I will provide advanced technical support to internal and external customers, manage customer issues, document resolutions, and conduct preventative maintenance activities.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

The Senior Technical Support Engineer will provide innovative technical support, ensure customer satisfaction, and improve products and services in cybersecurity.

Provide technical support for Philips MR products, manage escalations, coach field engineers, and improve service processes. Requires troubleshooting and engineering knowledge.

The Technical Operations Support Specialist will troubleshoot technical issues, support users, manage tickets, and collaborate with teams to improve processes and enhance member satisfaction.

The role involves leading enterprise integrations of the Polygon Open Money Stack, managing technical customer relationships, troubleshooting API issues, and conducting quarterly business reviews.

As a Senior Technical Support Engineer, you will provide expert support to top-tier customers, troubleshoot technical issues, collaborate across teams, and mentor fellow team members.

As a Senior Technical Support Engineer, you'll manage and resolve complex technical issues for customers, collaborate with teams, and enhance customer experience.

The Technical Product Support Analyst III provides technical assistance for Inovalon's products, handling customer requests, troubleshooting issues, and documenting progress while ensuring customer satisfaction and support efficiency.

The Staff Technical Program Manager will lead cross-functional initiatives, enhance team productivity, and manage project schedules while collaborating with engineering, ops, and product teams for strategic growth at Airbnb.