Top Remote Customer Success Jobs in Los Angeles, CA

As a Strategic Customer Success Manager, you will play a key role in managing post-sales strategic client relationships at various levels with large enterprise clients. You will focus on driving strong client retention, adoption, expansion, and client advocacy.

Client Strategy Manager driving internal account management efforts for priority accounts, collaborating with PwC partners to drive business development and relationship-building efforts. Responsibilities include developing new business opportunities, managing client relationships, and supporting strategic sales initiatives.

Manage the relationship with call center vendor operations, ensure optimal service levels, quality, and KPIs are met, identify friction in customer experience, onboard/offboard vendors, collaborate with internal teams, lead and inspire workforce, travel up to 25%, financial services experience required.

The Customer Success Manager will support new and existing Carrot customers, drive retention, increase member engagement, and maintain high levels of customer satisfaction. They will act as a trusted advisor to HR benefits leaders and respond to customer needs and requests.

This role involves working closely with the Americas (AMS) President to design and execute the AMS Customer Engagement program. Responsibilities include leading executive-level customer engagements, optimizing customer interactions, tracking action items, and developing strategic relationships with customers and partners. The goal is to increase customer intimacy and contribute to the overall AMS ServiceNow growth strategy.

The Accounts Receivable & Billing Specialist at Restaurant365 is responsible for accurate financial records, executing billing to customers, and improving financial processes. This role requires expertise in order to cash processes and critical thinking skills to resolve unique cases.

Provide outstanding support for clients and consumers with a focus on client engagement and satisfaction. Interact with current and potential clients, consumers, caregivers, and CareDrivers to deliver a positive client experience.