Top Remote Tech Support Jobs in Los Angeles, CA

Communicate with customers via support channels to triage and resolve technical issues, onboard and troubleshoot integrations, improve support processes, collaborate with Product and Customer Success, and advocate for product improvements.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

As a Customer Success Architect, you will deliver technical leadership, understand customer needs, architect solutions, and triage incidents to ensure customer engagement with Torq's products.

The Technical Support Supervisor leads the Client Support Team, ensuring efficient operations, managing client relationships, and providing staff training and support.

Manage long-term customer integrations, coordinate between customers and engineering, triage and debug issues (logs, cURL/Postman), maintain project trackers and documentation, deliver training, meet SLAs, participate in on-call rotation, and submit bug reports and feature requests.

Provide remote high-voltage (HV) technical support, develop HV training materials, support OCC with power systems analysis, generate and approve test plans and reports, provide SME advice, and support RCA, NERC misoperations, commissioning, and on-call field support.

Provide advanced remote and on-site technical support, commissioning, troubleshooting, and training for cranes across North America. Serve as a technical advisor to delivery teams, oversee configuration and testing of smart crane features, support warranty and product validation, and assist with field installations and startup.

As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.

The Technical Support Engineer will translate technical issues for customers, troubleshoot and resolve complex problems, and collaborate with engineering teams in fast-paced environments.

The Technical Support Engineer collaborates with customers to enhance their use of Torq's solutions, providing technical support, representing the brand at events, and influencing product development based on customer feedback.

Provide technical support by diagnosing issues, collaborating with teams for escalated cases, documenting solutions, and improving processes in customer environments.

As a Designated Technical Support Engineer, you will provide proactive and reactive support, troubleshoot technical issues, and enhance customer experience for Glean's customers.

The Technical Support Analyst investigates and resolves customer issues related to robotic and software systems, leveraging automation, scripting, and collaboration with internal teams to improve operational efficiency and issue resolution processes.

The Technical Support Engineer provides high-level support for Microsoft Dynamics ERP systems, resolving issues, troubleshooting, and collaborating with clients to enhance service delivery.

Provide third-tier, customer-facing technical support: diagnose and reproduce issues, perform source-code analysis and packet captures, collaborate with Engineering and Sales, produce knowledge-base content, and offer limited on-call support to ensure timely resolution.

Provide phone, email, and chat technical support for enterprise customers; troubleshoot and debug issues; act as liaison to Engineering, Sales, and Product teams; escalate critical problems and participate in on-call rotation.

Senior, client-facing support lead for a SaaS compliance platform. Troubleshoot and resolve complex application and database incidents (MSSQL/IIS/Azure), optimize performance, coordinate cross-functional incident response, conduct root-cause analysis, maintain documentation, and mentor peers to improve service delivery and client experience.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

As a Technical Support Engineer, you'll bridge customer support and product development, tackling complex issues, developing scripts, and enhancing customer experiences while contributing to product stability.

The Technical Support Specialist will provide Level 2, 3, and 4 technical support for 5ESS products, ensuring customer satisfaction and continuous improvement in a collaborative environment.

The Technical Support Analyst will troubleshoot software issues, provide customer support, track escalated tickets, collaborate with teams, and contribute to process improvements.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

The Technical Support Specialist will assist customers by troubleshooting technical issues, providing guidance on product usage, and collaborating with teams to enhance user experiences.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

This role involves troubleshooting technical issues, responding to customer tickets, and collaborating with internal teams to resolve problems.