Top Entry Level Customer Success Jobs in Los Angeles, CA

Manage a large portfolio of SMB accounts across the Simi Valley territory as the primary customer contact. Handle routine inquiries, escalate complex issues, coordinate with sales/support/operations, run virtual check-ins and performance reviews, monitor health metrics, drive product adoption, identify upsell opportunities, update UPS DRIVE, and implement strategies to reduce churn and increase account value.

Build Nango’s customer success function by managing strategic developer-tool and technical SaaS accounts, driving adoption, renewals, and expansion. Develop relationships with technical users and executives, identify use cases and adoption risks, resolve customer blockers with Engineering, and create scalable playbooks for serving more than 700 customers. Track customer health, retention, and growth while partnering closely with the founders.

Support users of the TerraSIGNAL agronomy software platform, resolve and prioritize help requests, escalate technical issues, create documentation and training materials, develop AI knowledge-base content, deliver user training, evaluate resolution trends, and test software modules, procedures, and data workflows. The role requires agricultural or technical education, software support experience, strong communication, and familiarity with digital agriculture technologies and spatial data.

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.

Own relationships for 120+ SMB accounts, managing engagement, product adoption, renewals, and smaller expansions. Track account health, renewal forecasts, usage data, and customer outcomes; identify expansion opportunities and share feedback with Product. The role requires customer outreach, objection handling, commercial conversations, cross-functional collaboration, and consistent follow-through, with mentorship for developing account management and negotiation skills.

Manage customer implementations and onboarding by understanding client processes, goals, and pain points. Serve as the primary account contact, maintain a 60-day implementation process, configure forms, drive product adoption, and increase customer satisfaction. Responsibilities also include support, projects, upselling and cross-selling, documenting customer success stories, updating Gainsight, and conducting onsite implementation meetings or training. The role requires approximately 25% travel.

Advise enterprise customers on GitLab adoption, DevSecOps practices, Git workflows, CI/CD, and platform maturity. Own a customer portfolio, develop success plans, lead technical workshops and Accelerator programs, coordinate escalations across internal teams, analyze usage signals, and drive adoption, retention, expansion, and customer satisfaction.

Own customer onboarding, implementation, adoption, account health, escalations, renewals, and expansion for Coperniq customers. Configure the platform around contractor workflows, conduct health checks and QBRs, coordinate with Product and Engineering, translate customer feedback into product improvements, and help build scalable customer success processes and playbooks.

Lead and modernize the full post-sales operation, including implementation, support, and customer success for more than 9,000 customers. Own retention, renewals, expansion alignment, forecasting, customer success metrics, and scalable operating models. Lead AI initiatives to improve onboarding and customer experience, oversee post-sale teams, collaborate cross-functionally, and foster continuous improvement in a high-growth B2B SaaS environment.

Own post-sale customer success across onboarding, configuration, adoption, retention, renewals, troubleshooting, and support. Identify expansion opportunities, resolve issues promptly, coordinate API and integration needs with engineers, track open items, and maintain proactive customer communication. The role requires commercial awareness, technical problem-solving, account management skills, and the ability to independently manage multiple SaaS customer accounts in a remote environment.

Provide high-volume customer and broker support through email, chat, and phone. Answer insurance and underwriting questions, troubleshoot issues, assist with policy purchases and broker onboarding, configure the broker portal, meet service-level agreements, support conversion, and collaborate with product and insurance teams. The role requires a Property and Casualty license, strong communication, organization, adaptability, and experience in insurance or customer service.

Supports Client Success Managers by coordinating client communications, meetings, agendas, documentation, study site information, reporting, and follow-up activities. Maintains action-item trackers, meeting minutes, client records, and site lists while coordinating with cross-functional teams to resolve requests, monitor commitments, identify overdue items, and keep client and study deliverables on track.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Build and own Redox’s provider-system customer success function from the ground up. Manage relationships with hospital IT and integration teams, increase provider engagement and referenceability, generate fast-pass introductions, identify direct commercial opportunities, and establish outreach and relationship-tracking processes. Report pilot results and collaborate with Customer Success, Sales, and Product. The role requires healthcare interoperability knowledge, autonomous relationship management, strong communication, and proficiency with customer success, CRM, and AI tools.

Own a portfolio of 50+ school districts, leading onboarding, staff activation, dashboard training, troubleshooting, adoption campaigns, and ongoing engagement. Analyze district data and activation trends, identify capacity risks, document account activity, and tailor support strategies. Deliver trainings and info sessions for school staff, collaborate cross-functionally, and use AI tools to create materials, analyze trends, and prioritize human support for districts needing intervention.

Drive the full engagement cycle for an AI-powered EdTech simulation platform, including prospect research, outbound outreach, consultative discovery, product demonstrations, instructor onboarding, pilot activation, adoption monitoring, feedback synthesis, and Salesforce reporting. The contractor will build higher education pilot opportunities, support classroom implementation, identify adoption barriers, document market insights, and develop continuation and advocacy plans.

Manage a customer book of business across onboarding, adoption, expansion, retention, and renewals. Build success plans, lead executive business reviews, provide data-driven e-commerce insights, and collaborate with sales and internal teams. The role focuses on customer satisfaction, revenue growth, lifecycle management, and trusted-advisor relationships with users and executives.

Customer Success Manager role supporting CommerceIQ’s enterprise customers using an AI-powered commerce platform for content, media, and sales workflows, with a focus on display advertising. The posting does not provide specific responsibilities or qualification details.

Manage post-sale relationships for digital and tech-touch customers by driving onboarding, adoption, renewals, upsells, advocacy, and measurable platform value. The role owns customer KPIs, resolves adoption barriers, coordinates cross-functional issue resolution, supports product releases, develops process improvements, and identifies expansion opportunities. It also uses automation and AI to engage customers at scale while communicating customer needs to Product, Sales, R&D, and Operations.

Own relationships with mid-market ecommerce clients, develop tailored success plans, advise on marketing strategy and product usage, forecast renewals, identify expansion opportunities, manage account risks, lead client meetings, and translate customer feedback into product requirements. The role partners with Sales, Solutions Architects, and Support to drive adoption, retention, revenue growth, and overall customer success.

Build and lead Compyl’s Customer Success function from the ground up. Own retention, renewals, adoption, expansion, and revenue growth while developing segmentation, health scoring, onboarding, renewal playbooks, metrics, and tooling. Manage strategic accounts, partner with Sales and Product, report customer success performance to executives, and hire and develop the CS team as the company scales.

Manage assigned client accounts, build customer relationships, understand objectives, and develop consultative success strategies. Monitor usage, adoption, and account health; coordinate technical support; conduct business appraisals; and drive product integration and adoption. Own renewals, cross-sell, add-on, and upgrade opportunities while maintaining sales pipelines, forecasts, and account records in Salesforce and Gainsight.

Manage a portfolio of commercial customers throughout their lifecycle, driving adoption, customer outcomes, and growth. Partner with Sales, Product, and Customer Experience teams to develop adoption plans, improve engagement, and deliver innovative technical projects. Serve as a Kong product subject matter expert, helping customers apply APIs, microservices, AI, Kubernetes, cloud-native technologies, DevOps, and CI/CD. Identify opportunities for automation, self-service tooling, and reusable customer-success processes.

Provide timely technical support for Belfry’s payroll, accounting, and workforce management platform. Manage inbound tickets, troubleshoot issues within SLAs, train customers, maintain knowledge resources, escalate critical problems, identify trends, and communicate feedback to product and cross-functional teams. The role also supports process improvement, customer retention, advocacy, and expansion while handling complex customer situations with empathy and strong organization.

Manage a portfolio of B2B SaaS accounts throughout the customer lifecycle, building executive relationships, conducting business reviews, monitoring health and churn risk, and supporting renewals. Identify expansion opportunities with Account Executives, synthesize customer feedback for Product and Engineering, and advocate for customer needs. The role requires strong communication, analytical ability, attention to detail, resourcefulness, and cross-functional collaboration. Remote work is available across US time zones.