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Director of Customer Success salary in Los Angeles

Average Base Salary in Los Angeles

$119,167
$23,200
Additional Cash Compensation
$142,367
Total Compensation
Median: $119K
Min: $55K
Max: $200K

How Much Does a Director of Customer Success Make in Los Angeles?

The average salary for a Director of Customer Success in Los Angeles is $119,167. The average additional cash compensation for a Director of Customer Success in Los Angeles is $23,200. The average total compensation for a Director of Customer Success in Los Angeles is $142,367. Director of Customer Success salaries are based on responses gathered by Built In Los Angeles from anonymous Director of Customer Success employees in Los Angeles.

LA by the numbers

5,964
Total number of Tech companies in Los Angeles
156,797
Total number of tech users on Built In Los Angeles
ALL INFO IS 100% ANONYMOUS & PRIVATE

Director of Customer Success jobs in Los Angeles

Head of Customer Success

Santa Monica
5 days ago
+20
Experience managing and hiring customer success teams. Creating processes and implementing automation to improve the customer experience. Working with SMB and Enterprise customers. Experience using CRMs (e.g. HubSpot) and Intercom live chat. Implementing and managing NPS and reporting. Creating strategies for reducing churn and increasing retention. Identifying, monitoring and reporting customer success KPIs.

Head of Customer Success

Greater LA Area
1 week ago
+30
RingDNA is looking for a proven Customer Success leader to join the team. As the primary advocate for RingDNA’s customers, this is a critical role that impacts the entire customer experience. Your mission is to ensure that customers really experience the full power of RingDNA’s products. You will help customers be more successful through training, product information, communication and relationship-building. The result of your work will be happy customers, amazing products, and increased customer retention.

Director of Customer Success

Greater LA Area
5 days ago
+27
You will become a product expert in order to lead a team of passionate product enthusiasts, trusted advisors, and customer advocates each of whom have different levels of product knowledge. It will be your responsibility to coach and mentor your team to help them become product experts and the best professional versions of themselves. You will thrive being hands-on in a very-fast paced environment where you will work with up to numerous tools and systems to manage the entire customer lifecycle. There is a constant need to stay focused and prioritize, as one week may be very different then the next. We have proven that we can close and deliver customers. We need a strong leader to implement metrics in order to identify customers at risk of churn while creating strategies to increase product adoption which will ultimately lead to an increase in customer lifetime value.

Director of Customer Success

Greater LA Area
6 days ago
+35
Reporting to the Senior Director of Customer Success, the Director of Customer Success will own the oversight and management of our Los Angeles customer segment. This will include: overseeing a team of Customer Success Leads in our Los Angeles office, managing to quarterly gross and net retention targets, driving process to scale our organization effectively, serving as a point of contact for client escalations, and delivering on the highest levels of customer satisfaction.

Director of Customer Success

Greater LA Area
1 month ago
+36
Define and optimize customer journey. Define the vision of an ideal customer experience. Standardize the template for Success Plans. Define and oversee lifecycle processes/touch points, including exec sponsor program, EBR process, “listening points”, and others. Create standard presentation materials for lifecycle plays. Personally manage escalations from your direct reports, and follow a methodical escalation process to execs. Identify opportunities for continuous improvement. Drive true value for customers. Be an expert on best practices in change management. Promote the Challenger approach among your team members. Find ways for CSMs to deeply understand our customers’ objectives and become a trusted right-hand advisor. Determine how to define, drive, and demonstrate the value (ROI) delivered. Lead cross-functionally to drive customer success. Clarify ownership for each part of the journey.

Vice President (VP) of Customer Success

Culver City
5 days ago
+32
We're looking for an exceptional VP of Customer Success to join our Culver City team. Reporting to the Chief Growth Officer, this position will be responsible for creating a company-wide culture of Customer Success and ensuring that we deliver significant value for our electric and gas utility partners.

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in Los Angeles is between $120k - $130k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 201-500 employees, earning $148,500 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $122,692 and the average Director of Customer Success salary for men is $97,500.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $125,000.

Average Sales salaries in Los Angeles

Job Title Average Salary Salary Range
Business Development Representative $51,286
Min: $40K
Max: $100K
Inside Sales Representative $60,807
Min: $34K
Max: $99K
Sales Operations Analyst $62,538
Min: $25K
Max: $87K
Sales Development Representative $62,729
Min: $37K
Max: $150K
Client Success Manager $70,822
Min: $40K
Max: $150K
Account Manager $74,309
Min: $45K
Max: $130K
Account Executive $77,141
Min: $39K
Max: $250K
Inside Sales Manager $82,800
Min: $61K
Max: $102K
Sales Manager $99,864
Min: $59K
Max: $210K
Business Development Manager $102,892
Min: $60K
Max: $175K
Sales Operations Manager $105,295
Min: $70K
Max: $165K
Sales Engineer $117,638
Min: $77K
Max: $166K
Director of Customer Success $119,167
Min: $55K
Max: $200K
Sales Director $144,704
Min: $85K
Max: $250K
Vice President of Sales $204,897
Min: $100K
Max: $313K

Skills that affect Director of Customer Success salaries in Los Angeles

1
Operations Management
1% have this skill
2
Business Operations
1% have this skill
3
Customer Support
1% have this skill
4
Team Training & Development
1% have this skill
5
Customer Relationship Management
1% have this skill
6
Account Management Ops
1% have this skill

Recent Director of Customer Success salaries in Los Angeles

$175,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $175,000
7+ Years of Experience
Female
51-200 Employees
Los Angeles
$200,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $200,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
Los Angeles
$125,000
Yearly Salary
A Director of CX reported a yearly salary of $125,000
5-7 Years of Experience
Female
51-200 Employees
Los Angeles
$125,000
Yearly Salary
A Director of Client Success reported a yearly salary of $125,000
5-7 Years of Experience
Female
51-200 Employees
Los Angeles
$100,000
Yearly Salary
A Sr. Manager, Service Operations reported a yearly salary of $100,000 with +$5,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
Los Angeles
$120,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $120,000 with +$40,000 in additional cash compensation
7+ Years of Experience
Male
11-50 Employees
Los Angeles
$190,000
Yearly Salary
A Senior Vice President, Client Success reported a yearly salary of $190,000 with +$50,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
Los Angeles
$75,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $75,000 with +$15,000 in additional cash compensation
7+ Years of Experience
Male
1-10 Employees
Los Angeles
$126,000
Yearly Salary
A Senior Director Account Management reported a yearly salary of $126,000 with +$25,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
Los Angeles
1-5 Reports
$97,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $97,000 with +$27,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
Los Angeles
>10 Reports
Salaries//Sales//Director of Customer Success